Fri, 4 Jul, 2008
I think most of the people might be unaware of the name spidigo. It is so called ISP providing wired and wireless internet connections in a big cities like Mumbai, Ahmedabad, etc.
I used their wired broadband connection for about 2 months and I have to say this was the most pathetic time for me to stay connected. It can go down at any moment. I think there are very few employees handling all the work of spidigo so you can guess it is useless to dream about getting SUPPORT in case of failure.
While pinging, any website, even when the connection isn’t facing any problem, it keeps giving Request Timed Out frequently. Transferring files through FTP was a nightmare. I have to deal with uploading and downloading via FTP every now and then so you can guess how hard I would have suffered.
Whenever I tried to reach customer support, they (HE – I think there was only one person) responded with the only answer : let me check out your connection and I will call you soon. Believe me, I never got a call from there side.
And the worst case happened 2 weeks back. Internet was down for almost days. I was working on website projects of my client and I wasn’t able to connect for days. I called hundreds of times but it couldn’t make any difference except decreasing my mobile balance.
Finally getting fed up of all the problems I requested to give my money back for the remaining month and cut the connection. I was astonished to hear the reply of customer care. He said there is no rule regarding giving money back and closing internet connection at the middle of the month. And to more surprise he said spidigo is also paying someone (I think tata indicom) for bandwidth in advanced so they can’t give me money back. Lol……….
So guys, if you are about to get spidigo internet connection then please beware you might suffer like I did. I never liked to spread negative message for anything but the way I was treated made me write this because I don’t want others to leap into same trap.