Jago Grahak Jago
Thu, 18 Dec, 2008
Frustration gets at peak when I can’t access my internet for longer. Especially when I am in Ahmedabad and internet isn’t working due to some technical or other problem.
I missed to pay the bill of my internet connection as I was busy with preparation of my exam(TOEFL). On the very same day when exam got over, I couldn’t access my net. Internet connection was suspended due to non-payment of the bill. Ok, it was my mistake, I accepted. I ran to near by reliance web world and paid the necessary amount at 5 o’clock in the evening. To my happiness, the cash recipient lady informed that internet connection would be activated again within half an hour (wow, I was sooo delighted.)
My clock was running well. Even after two hours of wait, the situation was same. So I called reliance customer care to know what was going on. I could know that amount was received, bill was paid and I was supposed to wait for 4 hours to get my connection re-activated (Ok, here half an hour turned into 4 hours.) Another 2 hours of wait, still no result, no difference. I went crazy, again visited the reliance web world to discuss the problem. And I got very irresponsible answer that internet in our area was facing some problem. Actually there was nothing like that because my friend who use the same connection was surfing net at full speed.
I contacted customer care again at around 10. Still, no good response. Same answer, wait and watch, it will be resolved soon. The next day was Sunday. I kept contacting customer care on regular interval but it wasn’t my day. They raised complain again, told me to wait for 4 hours but I guess their 4 hours were never ending. I was clueless what was going on. It was really irritating that I couldn’t surf net for more than 24 hours and to my bad luck that irritation was to last one more night. Read more »